I want to thank the 4pa team for detailed guidance and for being patient when I was asking queries at the time of my ITIL practitioner Certification. This certification has given me a deeper view of ITIL as a service delivery framework. I also want to thank Kishor Sir my ITIL SO trainer. He brought my knowledge to a better level during those two days of training sessions and I could score well in my ITIL SO exam. The training covered all the sections on a very detailed level with elaborative real-life examples. Because of this experience, I have also attended PMP training with 4PA. The material provided is great and the training made me comfortable with the complete project management jargon. I request you to please continue helping me till I complete my PMP certification.