ISO® 20000 Lead Implementor

ISO/IEC 20000 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an IT Service Management System (ITSMS) based on ISO/IEC 20000. During this training course, you will also gain a thorough understanding of the best practices of IT Service Management Systems and consequently improve an organization’s IT processes and/or services, effectiveness and overall performance.

For Whom

This course has been designed for Manager or consultant wanting to implement an Service Management System (SMS), Project manager or consultant wanting to master the Service Management System implementation process, Person responsible for the Service or conformity in an organization, Member of the Service team, Expert advisor in information technology service management, Technical expert wanting to prepare for an service management audit function.


After completing this course, you will be able to learn :

  1. Planning and implementing new and changed
  2. Service delivery process
  3. Relationship management processes
  4. Problem resolution process
  5. Control processes and release processes.


  1.  A fundamental understanding of ISO/IEC 20000 and comprehensive knowledge of implementation principles.


Download ISO® 20000 Lead Implementor Training Brochure 

Enquiry Form  :

Acknowledgement : © ISO, 2017 All rights reserved
ISBN: 978-92-67-10771-4