ITIL® Practitioner

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice. ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
ITIL Practitioner can be taken at any stage in the ITIL certification scheme beyond Foundation. It provides a different set of skills not available in the existing certifications. The course fosters a culture of continuous service improvement and improves efficiency, productivity, and the collaborations between ITSM and the wider business.  Building on the good practice from other methodologies and frameworks such as DevOps, Agile and Lean, ITIL Practitioner adds value to any improvement initiative.
ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives :
1. Organizational Change Management
2. Communication
3. Measurement and Metrics.

For Whom
IT Professionals, IT Support Staff, Application, Project and Business Managers, and any member of an IT team involved in the delivery of IT Services.

Understand the ITSM concepts in-depth and apply them for continuous improvement. Learn to adopt and adapt ITIL® in organizational context. Apply the ITSM principles in a real-world context. Understand the associated technology and architecture. Learn the concepts of organizational change management and apply it for continual service improvement. Understand how to communicate effectively and enable continual service improvement. Learn how to apply measurement and metrics to achieve continual improvement.


There are no prerequisites for attending the workshop but in order to appear for the examination participants should have passed the ITIL® Foundation exam.

Introduction Video 
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Video of the 9 principles of ITIL practitioner

ITIL Practitioner Guiding Principles


Download ITIL Practitioner® Brochure

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Acknowledgement : ITIL® is a [registered] trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.