IT is at the core of every business in today’s world. ITIL4 reflects the fast-paced and complex environment we live in, and new ways of working and emerging practices, all of which are essential not only for ITSM professionals but also for a wider range of professionals working in the digital transformation world. The purpose of ITIL4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. ITIL 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads, the wider business strategy.

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