A Service desk refers to an information technology helpdesk as a single point of contact for managing the user issues. Our ability to plan, set-up, and improve Service Desks based on the best practice frameworks and standards, which delivered the best Returns for the invested resources.
A Service Desk is an enabler service for the Core Services delivered by the Service Provider organization. This is the first point of contact that an IT service user has with the IT department or service provider for every issue.
At 4P we implement the Service Desk and the related processes, based on the best practice approach advocated by the ITIL® (ITIL is the registered trademark of AXELOS under the UK government)
At 4P, we ensure that the Service desk provides an overall cost savings and resource optimization along with the convenience of a single point of contact.