Detailed Profile of N Balaji

Highlights

    • Over 20 years of rich and in-depth Technology and Management experience in IT with organizations such as Reliance Communications, Expat Group, Ricoh, Computer Plus Group etc.
    • Excellent communication skills
    • Ability to understand critical Business requirements and to be able to deliver IT based solutions
    • Strong organizational experience with expertise in multidimensional execution of Infrastructure and Software projects
    • Extensive expertise in IT Service Management and Project Management
    • In-depth experience in ITSM Tools such as BMC Remedy 7.x
    • Implemented multiple projects including ITSMS (ISO20000), Service Desk, ITSM Tools, Software Upgrades, CMDB /CMS & CRM, Virtualization, Cloud /Software as a Service Windows Server Upgrades etc.
    • As an Industry reputed Leader, have been invited for several forums, meetings, boards as Lead Speaker/ Presenter/ Judge
    • Implemented ISO 27001 practices at a HR Software Services Organization at Goregaon, Mumbai, MAH.
    • Implemented ISO 20000 practices at a Leading Bank at Pune, MAH.
    • Implemented, Maintained, ensured sustainability and improved IT Service Management System as the Management Representative and Service Manager at a Leading Telecom Organization
    • Conducted (mostly client specific) Training Programs for participants from prestigious organizations such as IBM, HP, Tata Tele Services , Reliance Communications, Reliance Industries Limited, Accenture, Merck, Nomura, etc.
    • Invited speaker at prestigious bodies such as PMI forums, Institutes, Degree Colleges and Clubs
    • Contributor to the IT community through blogs, articles, mail-replies etc.
    • Trained Lead Auditor for Quality Management, Security, Service Management and Business Continuity Management domains

Certifications

    • ITIL V3 Expert
    • Cloud Computing Certified
    • PRINCE2 Practitioner & Project Management Professional (PMP)
    • VMware Certified Professional on vSphere5
    • ITIL Intermediate Certified in ALL modules
    • Six Sigma Green Belt Certified
    • Practicing Lead Auditor for ISMS (ISO27001)
    • Practicing Lead Auditor for ITSMS(ISO20000)
    • Practicing Lead Auditor for QM (ISO9001)

Educational Qualifications

    • M.Phil (Computer Science)
    • MCA (Master of Computer Applications)
    • BCA (Bachelor of Computer Applications)
    • DECE (Diploma in Electronics and Communications Engineering)