Detailed Profile of N Balaji
- Over 20 years of rich and in-depth Technology and Management experience in IT with organizations such as Reliance Communications, Expat Group, Ricoh, Computer Plus Group etc.
- Excellent communication skills
- Ability to understand critical Business requirements and to be able to deliver IT based solutions
- Strong organizational experience with expertise in multidimensional execution of Infrastructure and Software projects
- Extensive expertise in IT Service Management and Project Management
- In-depth experience in ITSM Tools such as BMC Remedy 7.x
- Implemented multiple projects including ITSMS (ISO20000), Service Desk, ITSM Tools, Software Upgrades, CMDB /CMS & CRM, Virtualization, Cloud /Software as a Service Windows Server Upgrades etc.
- As an Industry reputed Leader, have been invited for several forums, meetings, boards as Lead Speaker/ Presenter/ Judge
- Implemented ISO 27001 practices at a HR Software Services Organization at Goregaon, Mumbai, MAH.
- Implemented ISO 20000 practices at a Leading Bank at Pune, MAH.
- Implemented, Maintained, ensured sustainability and improved IT Service Management System as the Management Representative and Service Manager at a Leading Telecom Organization
- Conducted (mostly client specific) Training Programs for participants from prestigious organizations such as IBM, HP, Tata Tele Services , Reliance Communications, Reliance Industries Limited, Accenture, Merck, Nomura, etc.
- Invited speaker at prestigious bodies such as PMI forums, Institutes, Degree Colleges and Clubs
- Contributor to the IT community through blogs, articles, mail-replies etc.
- Trained Lead Auditor for Quality Management, Security, Service Management and Business Continuity Management domains
- ITIL V3 Expert
- Cloud Computing Certified
- PRINCE2 Practitioner & Project Management Professional (PMP)
- VMware Certified Professional on vSphere5
- ITIL Intermediate Certified in ALL modules
- Six Sigma Green Belt Certified
- Practicing Lead Auditor for ISMS (ISO27001)
- Practicing Lead Auditor for ITSMS(ISO20000)
- Practicing Lead Auditor for QM (ISO9001)
- M.Phil (Computer Science)
- MCA (Master of Computer Applications)
- BCA (Bachelor of Computer Applications)
- DECE (Diploma in Electronics and Communications Engineering)