Detailed Profile of  Karthik Kasinathan


Over 11+ years of Technical experience in the IT/ITES projects : Handled a wide range of responsibilities involving voice and non-voice roles. For the past four years have been working in the banking and shipping domain as Configuration Manager responsible for project delivery.

    • ITIL Certified Expert in Service Management.
    • Have been training for 3 years both in house and external.
    • Have handled more than 80 batches of ITIL.
    • Excellent feedback from the associates and trainees
    • Have been assigned to modify the Service Operations and Service Transition book for a leading institute.
    • Currently training for leading training centers in India.

1. Current Responsibilities

    • Documentation of procedures for ensuring excellent data quality.
    • Perform regular reviews/audits with vendors to synchronize with vendor’s provided inventory and data from tools.
    • Introduced process improvements to save time and to improve data quality
    • Perform regular reviews on change management data
    • Release Management for all the devices which are in our scope
    • Involved in regular enhancements in applications and tools
    • Recommend service improvements to CSI team from audit findings etc
    • Handling projects related with process and cost savings
    • Handling Vulnerability and Security Management
    • Training the team in ITIL concepts till Expert Level.

2. Additional Responsibilities

    • Consultant for improving other service management process.
    • Project Management for identifying and replacing the End of service devices.
    • Played a major role in process and tools integration.

3. Achievements

    • Improved the data quality from 60% to 99% and maintaining it for 2 years.
    • Have successfully implemented new tools for the respective services.
    • Have implemented Waste Management process to identify and remove waste.
    • Showed great performance in cost savings(saved $320,000) in 6 months.
    • Awarded the highest award in the project for continual improvement and cost savings.

4. Academic Qualifications:

    • B.SC (Maths) , Vivekananda College ,University of Madras
    • Leadership Certification from OnTrac, Chennai