About the ITIL® Practitioner Course
  • ITIL is Information Technology Infrastructure Library
  • This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.
  • The ITIL® Practitioner Training Course was developed in collaboration with Practitioners worldwide to help organisations and individuals increase the value they obtain from using the ITIL® framework by offering additional practical guidance to adopt and adapt the framework to support the business.
Program Objective and Coverage

By attending the ITIL Practitioner course, candidates should be able to apply and understand ‘how’ to use ITIL guidance to deliver service improvement within their organisations.
Specifically delegates will:

  • Be able to use IT Service Management concepts that are important drivers of continual service improvement.
  • Be able to apply the ITSM guiding principles in a real-world context.
  • Be able to apply the CSI approach to manage improvements in a given organizational context.
  • Be able to use metrics and measurement to enable continual service improvement.
  • Be able to communicate effectively to enable continual service improvement.
  • Be able to apply organizational change management to support continual service improvement.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Four Levels of recognized ITIL certification

ITIL Foundation

This level means you understand the terms and have a basic knowledge of the ITIL model. This is he most basic certification.


The level is positioned to take you beyond the basic information communicated at the ITIL® Foundation level. This course could be seen as the next step for ITIL® professionals who wish to know more about how to adopt and adapt the ITIL® principles within their organisation, and the business value of well-designed and delivered services..

ITIL Intermediate

This level means that you understand the model to a degree necessary to apply the specific and correct ITIL processes where applicable for an Life-cycle or the Capability module.

ITIL Expert

The ITIL Expert level of qualification is aimed at those individuals who are interested in demonstrating a superior level of knowledge of the ITIL Scheme in its entirety. Achieving this level of ITIL qualification will benefit a candidate in both their personal and professional development, by aiding career advancement and progression within the IT Service Management field.

Who should attend the program

Those engaged in IT development, IT operations, and IT service management
Individuals wishing to have detailed understanding of the principles of service improvement. This will include (not restricted to) the Business Excellence teams, Senior Managers, Infrastructure Managers, Team Leads et. al.

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

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