Content at a Glance

Learning Unit PPO01: Introduction to planning, protection and optimization

The value to the business of PPO activities
The lifecycle within the PPO context
The purpose and objective of service design as it relates to PPO
The basic service design principles

Learning Unit PPO02: Capacity management

The end-to-end process flow for capacity management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
A measurement model and the metrics that would be used to support capacity management within PPO practices
The benefits and business value that can be gained from capacity management

Learning Unit PPO03: Availability management

The end-to-end process flow for availability management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
The benefits and business value that can be gained from availability management
A measurement model and the metrics that would be used to support availability management within PPO practices

Learning Unit PPO04: IT service continuity management (ITSCM)

The end-to-end process flow for ITSCM, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
The four stages of ITSCM (i.e. initiation, requirements and strategy, implementation and on-going operation) and how each can be used to support PPO
A measurement model and the metrics used to support ITSCM within PPO practices
The benefits and business value that can be gained from ITSCM

Learning Unit PPO05: Information security management

The end-to-end process flow for security management , including its design strategy, components, activities, roles and operation, its organizational structure and its interfaces with other processes
A measurement model and the metrics that would be used to support security management within PPO practices
The benefits and business value that can be gained from security management

Learning Unit PPO06: Demand management

The end-to-end process flow for demand management, including its design strategy, components, activities, roles and operation, organizational structure and its interfaces with other processes
Activity-based demand management as it relates to business and user activity patterns and how these contribute to core and service packages
The benefits and business value that can be gained from demand management in support of PPO

Learning Unit PPO07: Planning, protection and optimization roles and responsibilities

The roles and responsibilities related to capacity, availability, ITSCM and information security management, how they fit and are used within the service design organization to support PPO.

Learning Unit PPO08: Technology and implementation considerations

Service management tools, where and how they can be used within PPO for process implementation
The types of tools that support service design as related to PPO.
What best practices should be used in order to alleviate challenges and risks when implementing service management technologies and designing technology architectures.


© Crown Copyright 2011. This is a Crown Copyright value added product reproduced under license from AXELOS Inc.
The ITIL Intermediate Qualification Planning Protection and Optimization Certificate v5.3 – July 2011
Version 5.3 (Status – Live) Document owner – APM Group-The Accreditor